Choose how you want to create a passkey, and then follow the on-screen instructions to complete the setup.
Once you complete your passkey creation, you receive an email confirmation. You can then use the passkey whenever you need to sign in to PSN.
If you’re using Android, make sure your Google account is compatible with Google Play services.
Some hardware security keys may encounter issues; consider using synced passkeys on mobile devices.
On mobile devices, use the default camera application to activate and sign in with a passkey. Certain Android phones may require a QR scanner app installation for some passkeys.
If you have issues signing in with your passkey or with your device, please select Can't Sign In with Passkey from the sign-in screen and sign in via email or QR code.
If your web browser isn’t updated, passkeys might not be supported. If you experience this type of issue, please revert to password sign in.
Using passkeys between some Android and Windows devices might cause issues. If you experience this type of issue, please select Can't Sign In with Passkey.
For more help with passkey sign-in issues, please contact PlayStation Support using the link at the bottom of this page.
Passkeys are a password replacement that allow you to securely log in to your accounts across the web by using biometrics like a fingerprint or face scan, or a screen lock PIN. Passkeys managed by phone or computer operating systems are automatically synced between the devices via a cloud service.
If you have another device that uses the same passkey and/or password manager (such as iPad or Mac), you can sign in with that device, as the passkey is shared. If you can’t access your passkey, please visit the guide below.
Yes. Your passkey is usable on any device that uses the same passkey and/or password manager (e.g. an iPhone passkey is immediately usable on an iPad or Mac using the same Apple Account). You can also add additional passkeys.
